Loving our new masks! Our latest effort at doing the best we can for our customers
Well! Who’d have thought we’d be trying our masks for size on a sunny Sunday morning in May. Normally in the Singh household Sundays are for essays, friends and family. Now they’re for updating websites and squeezing essays in around the edges because we are sooooo flipping grateful to have the ongoing support of so many customers, old and new, at Re!
In the middle of March, Navneet and I had a chat. We set out to remind ourselves who we were, what our business meant to us, and how we thought we could adjust as time went on. I mentioned potential ‘commercial disaster’ or some other drastic scenario. Navneet’s point was “You need to do what’s right. It’s not a business decision. If it was, it’d be a poor one.” [note - he probably didn’t actually say ‘poor’, ahem!] We determined to remember that, over the coming weeks, if things got tough, and it’s still our guiding principle at this time.
So the last few weeks have been odd. Navneet is in the business much more, as many of you know. That enables us to limit the exposure of the shop, and therefore our customers. And, very importantly, to protect our fantastic team who we miss a LOT.
So thank you to everyone, for bearing with us. We are very much still the same Re. We just do the packing for you! But the feedback is that you are happy with our decision. Your feedback will continue to guide what we do. Once summer exams are over (in a few weeks) we will put a proper e-commerce site up for those who prefer to shop that way. Until then, it’s those rustic lists all the way!
Looking forward to many more collection-day chats!
Lindsay & Nav
